Frequently asked questions

Start by submitting your application through our website or contacting our sales team. You'll need to provide basic business information, company registration documents, processing history (if applicable), and identity verification for directors. Our underwriting team will review your application and come back to you within 24–48 hours for standard accounts. High-risk applications may take 3–5 business days depending on the complexity of the business model.

Standard merchant accounts are typically approved within 24–48 business hours. High-risk and complex applications may require 3–5 business days depending on the industry and documentation required. Once approved, integration can be completed in as little as a few hours using our hosted payment page, or within 1–2 days for a full API integration using our developer SDKs.

Standard documentation includes: government-issued photo ID for all directors and beneficial owners, company registration certificate, proof of business address (utility bill or bank statement, no older than 3 months), a live website or app with clear product/service descriptions and privacy policy, and 3 months of recent bank or processing statements if available. High-risk businesses may also need to provide compliance policies, licences, or processing history from a previous PSP.

Our Starter plan has no setup fee and no monthly minimum — you only pay per transaction. The Business plan has a small monthly platform fee that is offset by lower per-transaction rates at higher volumes. Enterprise accounts are custom-priced with no setup fees. All plans include access to your merchant dashboard, API keys, webhooks, and our developer documentation at no extra cost.

Paynectra supports Visa, Mastercard, Amex, Discover, JCB, and UnionPay for card payments. We also support Apple Pay, Google Pay, PayPal, SEPA Direct Debit, ACH transfers, BACS, SOFORT, iDEAL, Klarna, and 50+ local payment methods worldwide. For cryptocurrency, we accept Bitcoin, Ethereum, USDT, USDC, XRP, Litecoin, and 45 more digital assets. We settle in 35+ fiat currencies.

Yes. Paynectra has a full recurring billing engine supporting fixed subscriptions, usage-based billing, metered billing, and hybrid plans. Features include: smart retry logic with configurable dunning schedules, proration for mid-cycle plan changes, automated failed payment notifications, and a customer self-service portal for updating payment methods. Our subscriptions API is fully documented and integrates with common billing libraries.

Absolutely. Paynectra offers a no-code hosted payment page and shareable Payment Links that let you accept payments immediately — with no developer required. Simply log into your dashboard, generate a payment link with the amount and description, and share it via email, SMS, or social media. Customers click the link and pay securely on a Paynectra-hosted page. Full API and SDK integration is available for merchants who want a customised checkout experience.

Paynectra supports 3D Secure 2 (3DS2) across all card networks, which provides strong customer authentication (SCA) compliance required under PSD2 in Europe. Our system applies risk-based authentication — low-risk transactions flow through frictionlessly without customer challenge, while high-risk transactions trigger an authentication step. You can configure 3DS2 thresholds and exemption strategies from your dashboard, or let Paynectra's adaptive authentication engine manage it automatically to maximise conversion.

Settlement schedules vary by account type. Starter accounts receive payouts on a T+3 rolling basis (3 business days after the transaction). Business accounts are eligible for T+2 or T+1 settlement. Enterprise accounts can negotiate same-day settlement for qualifying transaction volumes. You choose the payout currency and receiving bank account from your dashboard. All payouts are visible in real time in your settlement reports.

We currently settle in 35 fiat currencies including USD, EUR, GBP, AUD, CAD, SGD, HKD, JPY, and CHF, among others. You can hold balances in multiple currencies within your Paynectra wallet and convert between them at competitive FX rates, or instruct automatic conversion to your preferred settlement currency at point of capture. Crypto settlements to external wallets are also available for supported assets.

Rolling reserves are a standard risk mitigation tool used by payment processors. Paynectra holds a percentage of each transaction (typically 5–10%) for a rolling period (typically 90–180 days), after which the funds are released to the merchant. Reserve rates and durations are determined by underwriting based on business type, processing history, and chargeback risk profile. Standard low-risk merchants on the Starter plan may not require a reserve. High-risk accounts typically have a reserve applied at onboarding, which can be reviewed and reduced over time as a positive processing history is established.

Our AI-powered fraud engine scores every transaction in real time, flagging suspicious patterns before they become chargebacks. For disputes that do occur, our dedicated chargeback team handles the entire representment process on your behalf — gathering evidence, preparing responses, and submitting to the card network. Business and Enterprise plans include automated chargeback alerts via Verifi and Ethoca networks to stop disputes before they are formally filed.

Visa and Mastercard classify merchants with a chargeback ratio above 1% as being in their monitoring programmes, which can result in higher fees or account termination by a PSP. Paynectra actively monitors your chargeback ratio in real time and alerts your account manager when you approach 0.75%. We work proactively with you to implement fraud rules, adjust authentication settings, and improve dispute evidence to keep your ratio healthy.

Both options are available. From your merchant dashboard you can view all open disputes, upload evidence, and submit representments directly. Alternatively, our managed chargeback service — included with Business and Enterprise plans — handles the full process for you. Our team has an average representment win rate of 68% across all industries, rising to over 80% for merchants with strong transaction evidence and delivery documentation.

Industries classified as high-risk typically include Forex and CFD trading, online gaming and casinos, adult entertainment, pharmaceuticals and nutraceuticals, travel and ticketing, subscription billing, cryptocurrency exchanges, and certain e-commerce categories with historically high chargeback rates. Paynectra specialises in these sectors and maintains acquiring bank relationships specifically for high-risk merchants.

In many cases, yes. Paynectra was built specifically for businesses that are underserved by mainstream processors. If you've been declined or terminated, we'll review your processing history, chargeback record, and business model and present your application to our network of acquiring banks. We can't guarantee approval for every business, but we can usually find a viable solution where others cannot. Contact our high-risk team directly for a confidential pre-assessment.

High-risk processing rates are typically higher than standard rates due to greater liability exposure for the acquiring bank. However, Paynectra's volume across many high-risk verticals means we can offer more competitive rates than merchants would find independently. Your account manager will provide a full rate card before you commit to anything. Rates can also be renegotiated as your processing volume increases and your chargeback record improves.

Yes. Paynectra is certified as a PCI DSS Level 1 Service Provider — the highest level of compliance in the payment card industry. Our infrastructure is audited annually by a Qualified Security Assessor (QSA). Merchants using Paynectra's hosted payment page or tokenisation system inherit our PCI compliance and are exempt from having to undergo their own Level 1 assessment, significantly reducing your compliance burden.

Card data never touches your servers. When a customer enters their card details on our hosted payment page or via our JavaScript SDK, the data is encrypted in the browser and transmitted directly to Paynectra's secure vault over TLS 1.3. We use AES-256 encryption at rest and tokenise card data immediately — merchants receive a reusable payment token instead of raw card details. Our fraud detection ML model runs in parallel, assessing over 300 risk signals per transaction in under 80ms.

Paynectra Ltd is authorised as a Payment Institution by the Financial Conduct Authority (FCA) in the United Kingdom. Our European operations are licensed via an EMI (Electronic Money Institution) licence with passporting rights across the EEA. We maintain registrations and licensing as required in each jurisdiction in which we operate, including FinCEN registration in the United States.

Paynectra provides official SDKs for Node.js, Python, PHP, Ruby, Java, .NET (C#), and Go. A mobile SDK is available for iOS (Swift) and Android (Kotlin/Java) for in-app payment flows. Our REST API follows OpenAPI 3.0 specification and works with any HTTP client, meaning you can integrate in any language or framework. All SDKs are open-source and hosted on our GitHub organisation.

Yes. Every Paynectra account comes with a full sandbox environment that mirrors our production API. You can test successful payments, declined cards, 3DS challenges, refunds, webhooks, and dispute scenarios using a library of test card numbers and bank account details provided in our documentation. Sandbox transactions never touch real money and do not incur fees. Switch between sandbox and production with a single API key swap.

Paynectra sends webhook events to your configured HTTPS endpoint whenever something happens on your account — payment succeeded, refund issued, chargeback received, payout sent, and 60+ other event types. Each webhook payload is signed with an HMAC-SHA256 signature using your webhook secret, which you should verify on your server to ensure the payload is authentic. Failed deliveries are retried automatically with exponential backoff over 72 hours. You can view all webhook delivery attempts and replay events from your dashboard.

Yes. Paynectra offers pre-built plugins and extensions for the most popular e-commerce platforms including WooCommerce, Shopify, Magento 2, PrestaShop, OpenCart, and BigCommerce. These plugins can be installed in minutes and require no custom coding. For custom-built platforms, our REST API and webhooks provide full flexibility. Our developer documentation includes integration guides, code samples, and migration guides for merchants switching from Stripe, Braintree, or other processors.